Question 1

Is IPTV legal?

Accepted Answer

Yes, our service is legal. We provide access to content that is publicly available on the internet and do not host any content ourselves. It's important for users to be aware of the copyright laws in their respective countries.

Question 2

What devices can I use?

Accepted Answer

StreamVerse works on almost any device! This includes Smart TVs (Samsung, LG), Amazon Firestick, Android Boxes, Apple TV, iPhones, Android smartphones, and computers. If you can install an app, you can use StreamVerse.

Question 3

How fast does my internet need to be?

Accepted Answer

For a smooth experience, we recommend a minimum of 25 Mbps for HD streaming and 50 Mbps for 4K streaming. Our Anti-Freeze™ technology helps optimize the stream for your connection speed.

Question 4

Can I watch in multiple locations?

Accepted Answer

Our standard plans are for a single connection at one time. However, we offer affordable add-ons for multiple connections if you need to watch on several devices simultaneously in different locations.

Question 5

What is the minimum internet speed I need?

Accepted Answer

For a smooth, buffer-free experience, we recommend a minimum of 25 Mbps for HD streaming and 50 Mbps or more for 4K/UHD streaming.

Question 6

What devices are supported?

Accepted Answer

Our service works on almost any modern device, including: Amazon Firestick (all versions), Smart TVs (Samsung, LG, Sony, etc.), Android TV Boxes, Apple TV, iPhone & iPad, Android Smartphones & Tablets, and PCs (Windows/Mac).

Question 7

How do I install your service on my Amazon Firestick?

Accepted Answer

It's a simple 5-minute process. We recommend using an app like IPTV Smarters Pro or TiviMate. For a step-by-step guide, please use our AI Installation Assistant at the top of this page.

Question 8

Can I use my subscription on multiple devices at the same time?

Accepted Answer

Our standard plans are for one connection at a time. You can install on many devices but only watch on one at a time. Contact support for multi-connection plans.

Question 9

What is an M3U link or Xtream Codes?

Accepted Answer

These are your login details: username, password, and a server URL. Enter these into your IPTV player app to log in and start streaming.

Question 10

How many channels and videos (VOD) do I get?

Accepted Answer

You get instant access to over 16,000+ live TV channels from around the world, plus a large Video-On-Demand (VOD) library of movies and TV series updated weekly.

Question 11

Do you provide a TV Guide (EPG)?

Accepted Answer

Yes. A full Electronic Program Guide (EPG) is included so you can see what's on now and what's coming up next.

Question 12

Are premium sports and PPV events included?

Accepted Answer

Yes. Major sports packages and Pay-Per-View events are included in many subscriptions.

Question 13

Are local channels available?

Accepted Answer

We offer local channels from many countries, but availability for specific cities can vary. Contact support for requests.

Question 14

Do you offer a 'catch-up' (DVR) feature?

Accepted Answer

Yes, many channels include catch-up features allowing you to watch shows that aired in the last 24-72 hours.

Question 15

How long does it take to get my account activated after I pay?

Accepted Answer

Activation is instant; credentials are usually emailed within 2-3 minutes of payment confirmation.

Question 16

What payment methods do you accept?

Accepted Answer

We accept major Credit/Debit Cards and Cryptocurrencies.

Question 17

Do you offer a free trial?

Accepted Answer

We offer a 24-hour free trial so you can test the service before committing. Trials are available from the Pricing page.

Question 18

What is your refund policy?

Accepted Answer

We offer a 7-day money-back guarantee on new subscriptions.

Question 19

How do I get support if a channel is buffering or not working?

Accepted Answer

Contact our 24/7 support via email or ticket. Many issues can be resolved with a quick router reboot or using a VPN.

Question 20

How many simultaneous connections can I have?

Accepted Answer

Standard plans allow a single concurrent connection; multi-connection add-ons are available on request.

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Installation Guide

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AI Installation Assistant

Frequently Asked Questions