What to Do If Your IPTV Login Fails (Username/Password Error)

You've just received your IPTV credentials, you enter them into your app, and... "Error: Invalid Username or Password." This is the most common problem new users face, and 99% of the time, it's a simple typo.

Here's how to troubleshoot your login and what to do if it fails.

The #1 Reason Your Login Fails: Typos

When you use the "Xtream Codes API" login, you have to enter three details: Username, Password, and Server URL. All three must be 100% accurate.

• Case-Sensitivity: User123 is NOT the same as user123.
• Special Characters: P@ssword! is NOT the same as Password!.
• Spaces: A space at the beginning or end of a field will cause the login to fail.

How to Troubleshoot Your Login (Step-by-Step)

Step 1: Check for Typos (Case-Sensitive!)

Copy and paste your credentials directly from your welcome email if you can. If you're typing them, be meticulous. Use the "Show Password" (eye icon) in your app to see what you are typing.

Step 2: Check for Extra Spaces

When using an on-screen remote, it's very easy to add an accidental space at the end of your password or username. Go to each field, delete the last character, and re-type it to be sure.

Step 3: Check Your Server URL

This is the other major failure point. The Server URL must be perfect.

• It must start with http://.
• It must include the port number at the end, like :1234.
• It must not have a space at the end.
• Wrong: myserver.com:1234
• Right: http://myserver.com:1234

Step 4: Check if Your Account is Active

If your login was working yesterday but not today, your subscription may have expired. Most IPTV services are prepaid. Check your email for renewal notices or log in to your account on the provider's website. You can review our pricing plans to see subscription options.

Step 5: Contact Support

If you have double- and triple-checked everything and are 100% sure your details are correct, it's time to contact support. Our team at the Help Center can verify your login from our end, check your account status, and even reset your password if needed.