How to Fix a 'No EPG Data' or 'TV Guide Empty' Error

You turn on your IPTV and all your channels are working, but when you open the TV guide (EPG), it's completely blank. It just says "No Information" or "No EPG Data" for every channel.

This is a common, frustrating issue. Here’s how to fix it.

What is an EPG and Why Is It Empty?

EPG stands for Electronic Program Guide. It's the data that tells your app what show is on "HBO" at 8:00 PM. This data is downloaded from a separate URL (an "EPG link" or "XMLTV file").

Your guide is empty for one of three reasons:

1. Your app failed to download the EPG data.
2. Your app doesn't know where to get the data (a bad link).
3. Your provider's EPG data is temporarily offline.

How to Fix an Empty TV Guide

Fix 1: Reload/Refresh the EPG in Your App

This is the most common fix. Your app may have just failed its daily EPG update.

• On IPTV Smarters: Go to Settings > EPG > Refresh EPG.
• On TiviMate: Go to Settings > EPG > Update EPG.

Wait for the download to complete and check your guide again.

Fix 2: (Xtream Codes) Re-Check Your Login

If you used the "Xtream Codes API" to log in, your EPG is loaded automatically. A "No EPG" error can mean your main login failed. Go to your user settings, log out, and log back in, carefully checking your Username, Password, and Server URL for typos.

Fix 3: (M3U Link) Check Your EPG URL

If you logged in using an M3U link, you likely had to enter a second link for the EPG (or XMLTV URL).

1. Go to your app's playlist settings.
2. Find the "EPG URL" field.
3. Carefully check it for typos. Copy and paste it from your welcome email if possible.

Fix 4: Clear Your App's Cache

Sometimes, a corrupted EPG file is "stuck" in your app's cache.

1. Go to your device's Settings (on your Firestick or Android Box).
2. Go to Apps > Manage Applications.
3. Find your IPTV player (e.g., TiviMate).
4. Select "Clear Cache". (Do NOT select "Clear Data," as this will erase your login).
5. Re-open the app. It will be forced to download a fresh copy of the EPG.

Fix 5: Wait and Be Patient

Downloading EPG data for 10,000+ channels can take time. When you first log in, it's normal for the EPG to be empty for 5-10 minutes while it downloads in the background.

Fix 6: Contact Your Provider

If you've tried all these steps and the guide is still empty, the EPG link from your provider may be offline. Contact support at our Help Center and let them know.